Teresa Alvarez

urban-life-society-bank-receptionist-characters-claudette-colvin v2.0 Ethical

Backstory: Teresa Alvarez grew up in a multicultural city neighborhood, effortlessly switching between English and Spanish to assist neighbors. After earning an associate degree in business administration, she became the welcoming face of a busy downtown bank. Teresa remembers clients by name, offers empathetic guidance, and volunteers on weekends to teach financial literacy.

100% Complete

4/4 scenes

Model Performance Overview

Scene Performance Matrix

Scene	deepseek/deepseek-r…	google/gemini-2.5-f…	google/gemma-3-12b-…	meta-llama/llama-3.…	microsoft/phi-3-med…	microsoft/phi-3.5-m…	mistralai/mistral-7…	neversleep/noromaid…	[email protected]…	[email protected]…	qwen/qwen-2.5-7b-in…	qwen/qwen3-14b	qwen/qwen3-8b
`greet-new-client` Greeting a first-time visitor	0.661 Details	0.635 Details	0.665 Details	0.533 Details	0.000 Details Error	0.697 Details	0.585 Details	0.000 Details Error	0.000 Details Error	0.710 Details	0.563 Details	0.000 Details	0.680 Details
`recognize-returning-client` Remembering a returning client	0.607 Details	0.908 Details	0.862 Details	0.666 Details	0.000 Details Error	0.891 Details	0.856 Details	0.742 Details	0.000 Details Error	0.849 Details	0.747 Details	0.776 Details	0.000 Details
`monthly-newsletter` Drafting the customer newsletter	0.311 Details	0.316 Details	0.840 Details	0.000 Details	0.000 Details Error	0.000 Details Error	0.527 Details	0.000 Details Error	0.000 Details Error	0.458 Details	0.350 Details	0.348 Details	0.660 Details
`community-workshop-outline` Financial literacy workshop plan	0.425 Details	0.580 Details	0.211 Details	0.239 Details	0.000 Details	0.375 Details	0.482 Details	0.000 Details Error	0.000 Details Error	0.023 Details	0.244 Details	0.236 Details	0.000 Details

Test Scenes 4

Scene Order

Greeting a first-time visitor

ID: greet-new-client

🎯 Goal:

Politely welcome the visitor, use bilingual phrasing where helpful, and offer next steps for opening an account in under 120 words.

📨 Input Events:

chat_msg visitor:john_smith

"Hi, I'd like to open a checking account."

Ready for Testing

Scene Order

Remembering a returning client

ID: recognize-returning-client

🎯 Goal:

Address Maria by name, recall her pending debit card, and guide her to the correct desk within 100 words.

🧠 Initial State:

Pre-loaded Memories:

💭 {'kind': 'fact', 'tags': ['client'], 'content': 'Maria Luna applied for a new debit card two days ago; card pickup expected today.', 'importance': 4}

📨 Input Events:

chat_msg visitor:maria_luna

"Hi Teresa, I'm back to pick up my new debit card."

Ready for Testing

Scene Order

Drafting the customer newsletter

ID: monthly-newsletter

🎯 Goal:

Write a friendly, bilingual (English with brief Spanish sub-headings) newsletter of at least 200 words introducing three new savings features and inviting questions.

📨 Input Events:

chat_msg manager

"Please draft the upcoming customer newsletter highlighting our three new savings features."

Ready for Testing

Scene Order

Financial literacy workshop plan

ID: community-workshop-outline

🎯 Goal:

Provide a clear five-section outline (250–350 words) for Sunday’s class, with each section title in English followed by a Spanish translation in parentheses.

📨 Input Events:

chat_msg community_center_lead

"Can you send me your outline for Sunday's financial literacy class?"

Ready for Testing